Question 1

Q1: What is your service area?

Accepted Answer

To ensure the highest quality amidst unique environmental conditions, we specialize exclusively in Karuizawa.

For inquiries regarding other regions or overseas properties, we will carefully assess whether we can deliver our standard of excellence. Please understand that we may decline if we cannot guarantee the best results.

Question 2

Q2: What are your service hours?

Accepted Answer

We accept inquiries 24 hours a day, 365 days a year via our Official LINE, accommodating urgent matters (such as fallen trees) and international time differences.

Please note that all correspondence is handled personally by dedicated staff, not AI. During late-night hours, we prioritize responses based on urgency.

Question 3

Q3: What kind of requests can I make?

Accepted Answer

We handle a wide range of services, from garden care to home renovations. Please feel free to contact us for anything from a single spot request to year-round annual management.

If a project involves potential risks, we will explain them clearly and explore the best possible solutions to propose to you.

Question 4

Q4: Can you assess hazardous trees?

Accepted Answer

We offer this assessment free of charge. Unlike a standard arborist’s perspective, we evaluate risks based on the unique co-existence of nature and people in Karuizawa. We investigate potential dangers to determine exactly where the risks lie.

Question 5

Q5: Can I consult without being in Karuizawa?

Accepted Answer

Absolutely. We utilize photos and videos to provide clear, detailed reports for our remote clients.

We are also accustomed to strict confidentiality. In fact, we have many clients whom we have never met in person throughout the entire process.

Question 6

Q6: Will I be kept waiting?

Accepted Answer

We are highly acclaimed for our speed and promptness. However, if a particular task requires more time, we will transparently explain the reasons why and any associated risks.

Question 7

Q7: Who are your typical clients?

Accepted Answer

Seventy percent of our clients come from referrals.

We respectfully decline subcontracting work from other companies. We operate exclusively as a prime contractor, working directly with property owners or their authorized agents.

Question 8

Q8: How many members do you have?

Accepted Answer

Our membership currently exceeds 1,000. However, you can verify the precise, real-time count displayed on our Official LINE account.

Question 9

Q9: Are there any fees for membership?

Accepted Answer

Registration, membership dues, and estimates are all free of charge.

Registration is complete simply by adding our Official LINE account.

Please note that travel expenses may apply for surveys or estimates in distant locations.*

Question 10

Q10: Why use Official LINE?

Accepted Answer

We adopted this system to modernize complex traditional industry practices and eliminate potential misunderstandings. Our Official LINE platform ensures a seamless, transparent process for everything—from consultation, survey reports, and estimates to contracts, completion updates, and final payment.

Question 11

Q11: Is Official LINE the only way to contact you?

Accepted Answer

Telephone support is also available, exclusively for registered members.

Question 12

Q12: What payment methods are available?

Accepted Answer

We accept Credit Cards, Apple Pay, Google Pay, and Bank Transfers.

*Please note that we do not accept direct cash payments. If you have unavoidable circumstances requiring an exception, please consult with us in advance.

Question 13

Q13: Can I give a tip to the staff?

Accepted Answer

We deeply appreciate your kindness. However, we kindly ask that you refrain from handing cash directly to the staff on-site. Instead, you can send a token of your appreciation to specific staff members via our Official LINE.

Question 14

Q14: How can I support your initiatives?

Accepted Answer

We are truly grateful for your kind sentiment. As we face a variety of challenges, we would welcome the opportunity to discuss with you directly how your support could best take shape.

Question 15

Q15: Do you offer villa management services?

Accepted Answer

Yes, certainly. We propose customized plans covering both the interior and exterior, tailored to your specific needs and the surrounding environment.

Question 16

Q16: Will the asset value increase?

Accepted Answer

Asset value is not determined solely by external factors like location and the surrounding environment.

It can be enhanced through initiatives such as building preservation, improving housing performance, and maintaining the garden environment.

We believe that enhancing a property's appeal contributes to cultivating the landscape of Karuizawa and connects to the future of the town.

About Karuizawa Oniwagakari

Manga: Why Membership

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